Here at CLIENTpulse we’re firm believers in The Golden Rule: Do unto others as you would have done unto you. Because we live in the land of surveys this means only serve up a survey that we find easy to take ourselves.
Given our dependence on smartphones and mobile devices in general, this translates to making all surveys mobile friendly. When you consider these facts from Nielsen and Forbes , you’ll start subscribing to this rule too:
If you aren’t sure what it means to be mobile friendly, take a look at the two smartphone screens below for a dog sitting service. The screen on the left is a standard website. It’s hard to read and has clickable content in the body text, footer, and right rail. Meanwhile, the screen on the right is mobile friendly. All content is laid out in a vertical design, which makes for easy scrolling, and all clickable content is in one place.
If you were looking at a survey, which layout would you prefer? The mobile friendly one, obviously. So if your clients are using their phones to complete your survey—as statistics say they are—make sure you make it easy by designing your surveys to be mobile friendly.
When negative feedback comes in, you want to be on top of it, right? But what if you’re in the middle of the weekly supermarket run? Surely you’re not in front of your computer at the same time.
This is where mobile reporting comes in handy. Just like making your client surveys easy to take, you’ll want to make your survey feedback easy to access too. With mobile-friendly reporting you can quickly take a peek at your phone and see responses as they come in.
That’s why we’ve made CLIENTpulse feedback reports responsive for computers, phones, and tablets:
If you’re as interested in delighting your clients as we are, you’ll want to know if you’re falling short, no matter where you are.
No credit card required - just a desire for happier clients