Through word of mouth, one of the firm’s partners heard about CLIENTpulse and decided to give it a try. It was the easiest solution they reviewed. Questions came pre-loaded, send times were automated, and much to everyone’s delight, the survey had only two questions at any given time.
As the Managing Partner noted: “My partner and I struggled to get client feedback for years, but your product made it incredibly easy.” By limiting analysis to just two questions, the firm’s partners had actionable feedback that was easy to measure. Simplifying the survey to just two questions stopped their paralysis once and for all and put them on the path to being in step with client sentiment.