Story: Our client tried sending out customer surveys in the past, but never with much success. Like many companies, their attempt was plagued by low response rates and captured little valuable feedback.
Dissatisfied, the company's CEO started to look for a new solution and discovered CLIENTpulse. He quickly asked his Director to check it out and start testing it. With both the CEO and Director supporting the roll out, it was easy for all employees in the organization to get on board.
They quickly got the service live, and within three weeks of sending out the first batch of surveys, a team meeting was set up to review feedback. The CEO and Director led the meeting, triaged problems, and organized feedback for next steps.
Since the initial meeting, team members continue to gather after each survey batch is sent out. The CEO leads each one, showing his enduring support for staying on top of client sentiment. This is now one of the company’s most popular meetings as they get to review and address client issues and needs. Plus, they also review glowing customer feedback, which energizes the team.