They quickly got CLIENTpulse up and running and were floored to see that two long-time clients were in the “Danger Zone,” ready to quit at any time. Thankfully, the survey responses were not anonymous and our client knew exactly which two clients they needed to tackle.
Their Saves Team, a few senior employees adept at triaging client concerns and finding swift resolutions, swooped in. They broached the clients’ concerns head on and came up with resolutions to keep them happy and invested in the business.
The CEO remarked, "CLIENTpulse has been a godsend for us.” Just those two clients alone “totaled 1000x what we've spent on CLIENTpulse to date.”