How do you come up with new product or service ideas? Do you do in-depth customer research? Look at your competitors and copy them? Perhaps stick your finger in the air and see which way the wind blows?
Wouldn’t it be great to get suggestions directly from your clients? With client surveys you can do just that. While you may have one or two targeted questions, it’s important to offer an open-ended suggestion box too. In our recent Engagement Survey, we found that nearly 20% of respondents will proactively give suggestions when asked. But you won’t get this kind of feedback unless you ask.
We are always extremely grateful for customer feedback about our employee survey product, TINYpulse. As the examples below show, sometimes it teaches us that we need to improve client onboarding and education. Other times it shows us that we need to consider building out our product feature set.
You can expect to receive feedback across a variety of dimensions. Some of the standard areas you can expect are:
It’s always best to be open-minded with any and all feedback you receive. Sometimes you can act on it immediately and improve your business. Other times it will blend with other feedback that you can act on in the future.
Your clients will give rich feedback about what they want to see. Some things might already be in the development process. Others might be too tough or tangential to tackle and won’t make it on your to-do list. Regardless of which type of feedback you receive, show your clients you are listening. They took the time to give you a suggestion. Now it’s your turn to take some time and respond. The following approach never fails:
No credit card required - just a desire for happier clients